What is Craft and what it used for?

Craft is a Generative AI-native tool designed to create rich and impactful courses starting with just a simple prompt to generate well-designed courses.

Does Craft need UpsideLMS to run?

No, Craft is a standalone tool designed to be used without an LMS. However, using an LMS like the enterprise-grade UpsideLMS enhances its capability to reach a large audience seamlessly.

Is Craft an authoring tool or more?

Craft is a powerful combination of a Generative AI tool to create courses and an intuitive learning delivery system.

Who owns the courses developed using Craft?

If you are using a paid version of Craft, the courses that you develop are owned by you.

Can I create unlimited courses with Craft?

There is no limit on number of courses that can be created/published in Craft. The actual limits are defined by the pricing plan chosen.

How can UpsideLMS benefit my organization?

UpsideLMS is not just an LMS; it's a powerhouse for capability development. With artificial intelligence driving its core functionalities, UpsideLMS transforms eLearning, virtual training, and more. It stands out with its adaptability, catering to diverse learning needs while redefining employee training on a global scale.

Can UpsideLMS be customized to align with our organization's branding and specific requirements?

Absolutely. UpsideLMS is highly customizable to reflect your organization's branding. From configurable learner login screens to brandable elements, the platform allows you to create a seamless, branded learning environment.

Can UpsideLMS integrate with existing HRMS tools and systems, and how does this integration enhance the overall learning experience?

Yes, UpsideLMS seamlessly integrates with HRMS tools and systems, offering enhanced functionality and a streamlined learning experience. This integration enables organizations to centralize learning and HR processes, making it convenient for administrators and learners. It fosters better data management, reporting, and overall efficiency in managing employee training and development.

Can UpsideLMS adapt to different learning environments, including eLearning, classroom training, and virtual training?

Yes, UpsideLMS is designed to be versatile, accommodating various learning environments seamlessly. Whether implementing eLearning modules, traditional classroom training, or virtual training, UpsideLMS provides a unified solution for consistent and effective learning experiences.

How does UpsideLMS ensure data security for organizations using its platform?

Data security is a top priority for UpsideLMS. The platform ensures absolute data isolation between portals, providing enhanced security for both content and user data. With independent instances deployed for each client and configurable version updates, organizations can trust UpsideLMS to maintain the confidentiality and integrity of their data.

What role does artificial intelligence play in UpsideLMS, and how does it enhance the learning experience?

Artificial intelligence is at the core of UpsideLMS, driving intelligent features for personalized learning journeys. It analyzes user behavior, recommends tailored content, and creates an intuitive and dynamic learning environment, enhancing engagement and knowledge retention.

How does UpsideLMS address the needs of organizations with varying sizes, from small businesses to large enterprises?

UpsideLMS is scalable and flexible, making it suitable for organizations of all sizes. Whether a small business seeking cost-effective solutions or a large enterprise with complex training needs, UpsideLMS can be tailored to align with the organization's size, structure, and learning objectives.

How can organizations leverage UpsideLMS to attract and retain world-class talent?

UpsideLMS contributes to talent attraction and retention by offering personalized learning experiences. Organizations can use the platform to upskill, reskill, and cross-skill employees, creating a positive learning culture. Features like gamification, mobile accessibility, and continuous learning paths become valuable tools for engaging and retaining top talent in a competitive environment.

Can UpsideLMS accommodate compliance training requirements, and how does it simplify the often-complex compliance programs?

Yes, UpsideLMS specializes in compliance training solutions. It streamlines complex compliance programs by offering features such as effortless compliance management, document control, and real-time reporting. The platform ensures organizations navigate regulatory requirements seamlessly, with a user-friendly interface simplifying compliance training processes.

How does UpsideLMS assist organizations in creating personalized learning journeys for their employees?

UpsideLMS excels in creating personalized learning journeys. The platform allows organizations to tailor training paths, address specific roles, and customize learning experiences. With features like personalized learning paths and mobile accessibility, UpsideLMS ensures that employees embark on learning journeys that align with their roles, skills, and career development goals.

How does Invince approach innovation and upgrades for its solutions like UpsideLMS?

Innovation is a continuous process at Invince. We prioritize progressive innovation and upgrades to keep our solutions at the forefront of industry trends. UpsideLMS users benefit from regular updates, ensuring they have access to the latest features, integrations, and learning methodologies. Our commitment is to provide a forward-looking and dynamic learning platform.

What is Plethora, and how can it enhance learning in my organization?

Plethora is Invince's curated digital learning library, offering a wide array of ready-to-use micro-learning videos and courses. It acts as a catalyst to close skill gaps within your workforce and drive impactful business outcomes. Plethora is designed to make learning accessible, engaging, and aligned with your organization's goals.

How does Plethora's micro-learning content contribute to closing skill gaps within an organization?

Plethora's micro-learning content is designed for targeted skill development. By offering bite-sized, focused learning modules, Plethora facilitates quick and impactful learning experiences. Learners can access content relevant to their specific skill gaps, ensuring efficient skill development and immediate application in their roles.

Can Plethora's micro-learning content be integrated into existing learning ecosystems within an organization?

Yes, Plethora's micro-learning content is designed for easy integration into existing learning ecosystems. Whether you're using UpsideLMS or other learning platforms, our content is adaptable. This flexibility allows organizations to leverage Plethora's curated content seamlessly, enhancing the overall learning experience within their established ecosystems.

How does Plethora ensure immediate application of learned skills in roles?

Plethora's micro-learning approach facilitates immediate application of learned skills. The bite-sized modules are designed for quick consumption and practical application, ensuring that learners can immediately apply the acquired knowledge in their respective roles.

Refund and Cancellation Policy

Refund & Cancellation Policy — Craft

Provider: Upside LMS HRTechPvt Ltd

This Refund & Cancellation Policy explains how cancellations andrefund requests are handled for paid Craft subscriptions. It applies tocustomers who purchase paid monthly or annual plans via Craft’s website orbilling system.

1. Cancelling YourSubscription

You may cancel a paid subscription at any time by:
1. Signing into your Account Administrator portal and canceling in billing/settings; or
2. Contacting our support team at craft.support@invince.com
Cancellation prevents automatic renewal. Your paid access and features remain available until the end of the current paid billing period.
After cancellation takes effect, your account will revert to the free plan at the end of the billing period, unless you re-subscribe.

2. RefundEligibility — General Rule

All subscription fees are non-refundable except as set out in this Policy. By default, we do not provide refunds for partial use, unused time, or change of mind. This non-refund policy applies to both monthly and annual subscriptions.

3. Exceptions —Service Failure or Billing Errors

We will consider a refund (full or pro-rata) in the followingcircumstances only:

Payment Processing Errors: If you were charged due to a system or processing error (for example, duplicate charges caused by our payment processor) and the error is not attributable to you, we will refund the erroneous charge after investigation. Please contact support with relevant evidence (transaction IDs, screenshots, bank statements).
Material Service Failure: If Craft experiences a prolonged, verifiable service outage or functional failure that prevents you from using material features you paid for and we cannot restore service within a reasonable time after we are notified, you may be eligible for a pro-rata refund for the period during which the Service was unusable. Decisions on such refunds are at Upside’s discretion following investigation.
Unauthorized Charges: If you believe an unauthorized charge has occurred on your payment method, notify us immediately. We will investigate and, if appropriate, reverse the charge.

To request a refund under these exceptions, contact support at craft.support@invince.com within 30days of the charge and include evidence to help our investigation.

4. Trials and FreePlan

Craft’s free plan is offered indefinitely and is not a time-limited trial of a paid plan. There are no refunds because the free plan does not involve payment. If we introduce free trials for paid plans in the future, the terms for those trials and any refund conditions will be communicated at the time.

5. Downgrades andSeat Reductions

Downgrading a subscription or reducing seats will take effect in the next billing cycle. No refunds or credits are provided for unused time in the current billing period when you downgrade. If you add seats or upgrade mid-term, charges for the added seats or upgraded plan may be billed pro-rata.

6. FailedTransactions & Chargebacks

If a payment fails and funds are held or debited by your bank, contact your bank and our support team. We will cooperate to resolve the issue. If a chargeback is initiated via your bank or card issuer, we will investigate and may provide evidence to the card issuer. If a chargeback is reversed in our favor, you may remain liable for the original charge and any associated fees.

7. Method &Timing of Refunds

Approved refunds are issued to the original payment method. The processing time depends on payment processor and banking networks; refunds typically appear within 7–14 business days but may take longer. We are not responsible for delays caused by banks or third-party payment processors.

8. Disputes &Appeals

If you disagree with a refund decision, you may escalate by contacting our support escalation team at craft.support@invince.com with additional information. We will review appeals in good faith.

9. Changes to ThisPolicy

We may update this Policy to reflect changes in law or our business practices. Material changes will be posted on our website with the effective date and, where appropriate, notified to account administrators.

10. Contact

For cancellations, refund requests, or questions about this Policy:
Email: craft.support@invince.com
Address: Invince, 9th Floor, Smartworks Coworking Spaces PrivateLimited, Amar Madhuban Tech Park, opp. Audi Showroom, Baner, Pune, Maharashtra411045

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